Cancellation policy

Purchase Options Cancellation Policy

At Glam Body, some products may be offered as a subscription or pre-order. This policy explains how these types of purchases work and how they can be changed or cancelled.

Subscriptions

When you purchase a subscription, you are agreeing to receive repeat deliveries based on the frequency shown at the time of purchase.

Your payment details are stored securely and your selected payment method will be charged automatically for each scheduled subscription order.

You can manage, skip or cancel your subscription using the link provided in your subscription emails or customer account.

Please make any changes before your next subscription order is processed. If your order has already been processed, packed or dispatched, we may not be able to cancel that individual order.

Cancelling your subscription will stop future subscription orders. It does not automatically cancel or refund an order that has already been processed.

Please see our Refund Policy for further information regarding returns and refunds.

Pre-Orders

From time to time, Glam Body may offer products for pre-order before they are available for immediate dispatch.

By placing a pre-order, you are reserving stock from an upcoming release or restock.

Payment may be taken in full at checkout or, where stated, a deposit may be required with the remaining balance payable later.

Any expected release or dispatch date shown on our website is an estimate. While we always aim to dispatch pre-orders as close to the advertised timeframe as possible, delays can occasionally occur due to manufacturing, freight, supplier or other circumstances outside our control.

If your order contains both pre-order and in-stock items, your full order may be held and shipped together once the pre-order item becomes available unless otherwise stated.

If you would like to cancel a pre-order before it has been processed or fulfilled, please contact us as soon as possible at hello@glambody.com.au.

Once a pre-order has been packed, fulfilled or dispatched, it can no longer be cancelled and our standard Refund Policy will apply.

Live Sale Deposits & Special Release Deposits

Where a deposit is required to participate in a Glam Body live sale, event or special release, the conditions shown on the relevant product listing or promotional material will apply.

Any refundability, minimum spend or other conditions attached to the deposit will be clearly stated at the time of purchase.